1. Return & Refund & Exchange
Please note that we will promptly issue a refund in the event that some products in your order are out of stock.

We shall issue your return/refund/exchange guide you through our return/refund/exchange process after the orders have been verified as meeting the return/refund requirements.

click CONTACT US to request for help.

· A return/refund/exchange will be granted if:

• Item/s is/are not issued for delivery in due course.
• Item/s arrived do/es not match what is/are originally ordered. LAMOUR® will send the accurate product/s again and shipping fees will be on us. Contact us within 7 days of delivery.
• Certain item/s arrived damaged. Customers shall reach us via service@lamourlife.com within 48 hours of the parcels being delivered. Customers shall provide at least 3 photos and relevant information.

Please ensure that the provided images and information include the following details:
1. Clear, close-up shots of the damaged areas from multiple angles.
2. Contextual images showing the damaged items in their surroundings or any packaging they arrived in.
3. Product Name and Barcode.
4. The original packaging of the parcel, including the shipping label.
Submit Information: Along with the pictures, please provide relevant information such as your order number, the name of the damaged item(s), and a brief description of the damage.

• Personal reasons(e.g. dislike/don't need the products anymore). LAMOUR Beauty and Life is not responsible for any additional shipping fees and handling fees made. Customers will be notified about the exact shipping costs which will be assessed on a case-by-case basis. Contact us within 7 days of delivery.

Once the issues have been inspected, refunds will be processed within 3-5 business days. After the refund has been issued from our end, please expect the refund to be credited to your original method of payment within 5-10 business days.


· Return/refund/exchange will not be granted if:
(1) An inquiry is not being made within 30 days upon delivery.
(2) Product/s has/ve been opened, used or is/are not in resellable condition.

2. How to File a Return & Refund

If your paid order status appears as 'unfulfilled' (as in the parcel has not been out for delivery), please follow the instructions below to file a REFUND.
(1) Go to 'CONTACT US' and send a message to us with a webform, indicating your name, email address, order number and details of your request.
(2) After we receive and validate your return request, the refund will be issued and you will receive an email indicating your refund request has been approved.
(3) You will receive the refund within 5-10 business days and receive an email indicating your refund has been successful.

If your paid order status appears as 'fulfilled' (as in the parcel has been out for delivery), you will have to RETURN the products before requesting a REFUND. Please follow the instructions below to file a RETURN & REFUND.
(1) Go to 'CONTACT US' and send a message to us with a webform, indicating your name, email address, order number and details of your request.
(2) After we receive and validate your return request, you will receive an email indicating your return request has been approved with a return shipping label attached. Kindly ensure the return of the parcel within 10 business days of receiving the email, as the return label has been generated and attached. Please be aware that a failure to return the parcels within the specified timeframe will result in no refund being issued. If in any case, the order is verified as not fulfilling the return/refund requirement, we will decline your return request.
(3) Place a note in the returned parcel indicating the email address registered with LAMOUR® and the specific order number, for the purpose of the refund to be issued.
(4) Your refund will be issued after the returned parcel is received and inspected as intact.
(5) You will receive the refund within 5-10 business days and receive an email indicating your refund has been successful.

· Please be advised:
(1) Returned item must be the exact product originally sent by LAMOUR. The returned product must be in their original condition, unopened, and with all accompanying accessories and packaging materials. Any attempt to return fake or counterfeit products as genuine will be considered fraudulent.
(2) Original receipts or packing slips are required for all returns or exchanges.
(3) Use the shipping label provided by LAMOUR® on your returned parcels. We do not accept returned parcels delivered by non-designated couriers.
(4) Place a note with your LAMOUR® account and relevant order number on it to the returned parcel for the purpose of the official refund to be issued.
(5) After the return process is complete, customers are able to see the refund detail in their account. Respectively, points accumulated from the specific order will be deducted from the account.
(6) The returned parcel shall be addressed the same as the address as follow. If it was addressed inaccurately, any additional charge or problem incurred should be undertaken by customers.

Address: D109 - 3278 Midland Ave. Scarborough, ON, M1V 0C9

3. Return Policy on Specific Product Category
Return policy might differ in different product categories. Please refer to the following terms or consult with our customer service for more information.

· Makeup/Skincare
LAMOUR® will not accept return requests on used makeup or skincare products due to hygiene and safety concerns regarding product management. Please make sure the products are unused or unopened and in resellable condition. We will not accept return requests made due to personal reasons such as allergies. We strongly advise consumers to conduct skin tests to know about specific hazardous ingredients that could cause allergies before purchasing the products.

· Snacks
The general return policy does not apply to snacks and food due to hygiene and safety concerns about food. We strongly advise our customers to thoroughly inspect the arrived products. Please contact our customer service if defection, damage or deterioration was found on the products. Order numbers, photos or video recordings of the damaged products will be needed for further verification.

· Skincare Devices
We will not accept used or opened skincare devices. If customers request a refund, please make sure the products are unopened and in resellable condition.

· Decorative Contact Lenses
All decorative contact lenses cannot be returned or exchanged once sold, except when the products contain obvious and severe quality problems.